Domiciliary Care Agency

Registered Manager

Hours: 37.5 per week
Salary: To be discussed at interview
Work Time: 9:00am – 5:00pm, Monday to Friday
Closing Date: 18th November 2025

Job Description

A. Manage the Safety and Quality of Services

  • Manage the day-to-day running of services in conjunction with the locality manager and Registered Provider.

  • Ensure effective and efficient management of resources.

  • Monitor and report on quality and performance matters.

  • Undertake training and development to keep up to date with best practice, changes, and new initiatives.

  • Apply this knowledge to the management and delivery of care and services.

  • Understand and monitor health and safety in the workplace.

  • Act as lead for infection prevention and control.

  • Maintain accurate records and reporting systems in line with legal requirements.

  • Implement quality management and improvement systems.

  • Manage complaints and incidents effectively and use findings to make improvements.

  • Monitor service users’ financial records in line with RQIA standards and internal policies.

  • Liaise with managers, maintenance, and suppliers to ensure repairs, replacements, and supplies are maintained.

  • Work flexibly to ensure safe service delivery.

B. Provide a Good Service

  • Promote the rights of service users at all times based on dignity, respect, and person-centred care.

  • Provide a supportive and stimulating environment that offers choice and helps service users maximise their potential.

  • Co-ordinate assessments, Person Centred Plans and Individual Support Plans, ensuring standards of care meet individual needs.

  • Provide guidance and support to staff on care planning, risk management, record-keeping and reporting.

  • Ensure service users and their representatives understand the service and know how to raise concerns.

  • Monitor accidents, incidents, safeguarding concerns and take appropriate action.

  • Ensure service user and staff information is kept secure and confidential and comply with FOI and GDPR.

C. Lead and Manage Staff

  • Support recruitment, induction, and training of senior and support staff.

  • Identify ongoing training needs in conjunction with training co-ordinator.

  • Ensure staffing levels meet service needs at all times.

  • Implement policies relating to absence, leave, disciplinary and grievance matters.

  • Provide supervision, guidance and appraisals to ensure safe and effective practice.

  • Respond to emergency on-call issues and support staff as required.

  • Provide out-of-hours support on a rotational basis.

  • Promote teamwork and hold regular staff meetings.

  • Ensure communication channels are open and effective.

  • Promote involvement of relevant disciplines to meet service users’ needs.

D. General Responsibilities

  • Provide a caring service and treat all those you interact with respectfully.

  • Demonstrate commitment by consistent attendance and completion of tasks.

  • Comply with Health & Safety policies, procedures, regulations and legislation.

  • Adhere to Equality and Good Relations duties.

Essential Criteria

Option 1:

  1. One of the following professional qualifications:

    • Social Work qualification + NISCC registration

    • First level Registered Nurse (NMC)

    • Allied Health Professional (HCPC)

AND
2. Minimum of 4 years’ experience in health or social care, including at least 1 year in hospital/residential/supported living for people with Learning Disabilities.

  • Minimum 2 years must be in a supervisory/management capacity.

OR

Option 2:

  1. Level 5 Diploma in Leadership for Health and Social Care Services (Adult Management) and eligible for full NISCC registration.

  2. Minimum of 5 years’ experience in health or social care, including at least 1 year in residential/supported living for people with Learning Disabilities.

    • Minimum 2 years must be in a supervisory/management capacity with full NISCC registration.

Benefits

  • Enhanced Annual Leave

  • Pension Scheme

  • Bupa Cashplan Scheme (after 6 months)

To Apply:
Please complete an application form or forward your CV to:
hr@manorhealthcare.org

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